What is the SNS 24 Desk?
The SNS 24 Desk is a physical space created with the aim of helping citizens to access digital and telehealth services between the Citizen and NHS health professionals, through the creation of a National Network of existing local structures of trust and proximity.
What is the purpose of these spaces?
The objective of these spaces is to facilitate and promote access to digital and telehealth services between citizens and health professionals of the National Health Service (SNS), through the creation of conditions of greater proximity and reduction of barriers in dealing with technical means or even due to their non-existence.
What are the digital services provided by the SNS 24 Desk?
The services available at the SNS 24 Desk are:
- Consultations | Teleconsultations (Schedule |Unschedule| Reschedule)
- Teleconsultations (perform)
- Exams (check results)
- Consult sick leave
- Consult proof of attendance
- Prescriptions for medicines (renew | consult)
- Health Data Registration
- Access the Portuguese Sign Language Interpreting Service
- make a call to SNS 24 – 808242424
- request exemption from user fees due to financial insufficiency
- Self-declaration of illness
- Updating user data
- Vaccination Bulletin (See | Get Document)
Where is the SNS 24 Desk operating?
The SNS 24 Desk is operating in these indicated locations.
Are these services available in other locations?
yes. These services can be provided through the following channels:
- personal area of the SNS 24 portal
- SNS 24 (portal and phone)
- CSR | Administrative Area
How can I access the SNS 24 Desk?
There are two different ways to access the SNS 24 Desk. Through:
- Easy access
The services performed through the facilitated access are always carried out by the user with the support of the employee of the SNS 24 Desk. In this modality, you can access the services through the personal area of the SNS 24 and/or SNS 24 portal via telephone or website. In this case, it will be the user who authenticates at the personal area of the SNS 24 portal or contacting SNS 24 by phone or accessing the website.
- Mediated access
In the mediated access modality, the services are carried out by the employee of the SNS 24 Desk on behalf of the user, through CSR | Administrative Area. To do this, the employee will need to authenticate in this area.
What is the difference between facilitated and mediated access?
Facilitated access aims to give citizens the conditions and support to be able to access digital and telehealth services so that they can "do it yourself".
Mediated access, on the other hand, happens when the citizen does not have the necessary conditions to make the requests he needs and, therefore, allows himself to be represented by a professional at the counter in a "we do it for you" perspective.
What are the requirements to access the SNS 24 Desk?
You can access the SNS 24 Desk through:
- Easy Access:
To access the services indicated above, the user must:
- have Digital Mobile Key or Citizen Card, respective PIN
- be registered in the personal area of the SNS 24 portal
- have a mobile phone and/or email account
The SNS 24 Counter must have:
- computer with camera, sound system and Google Chrome installed
- Card Reader
- application of the Citizen Card installed
- 20 MB minimum bandwidth
- Mediated access:
To mediate the services indicated above, the employee of the SNS 24 Desk must:
- have a valid user in CSR | Administrative Area
- Have a mobile phone
The SNS 24 Counter must have:
- computer with camera, sound system and with Google Chrome installed
- 20 MB minimum bandwidth
How can I activate the digital mobile key?
It is possible to activate your Digital Mobile Key (CMD) online, by video call, or request activation at a service desk. For more information, visit the AMA.
How can I register in the personal area of the SNS 24 portal?
It is not necessary to register to access your personal area of the SNS 24 portal. Just on the homepage of the portal, click on "Login", and you will be redirected to the options on how you want to access the personal area of the SNS 24 portal:
- Digital Mobile Key (CMD) or
- Citizen's Card (CC) or
- Health User Number
Source: Shared Services of the Ministry of Health (SPMS)