What are guaranteed maximum response times?
The Maximum Guaranteed Response Times (TMRG) guarantee the right of access of users of the National Health Service to the various types of non-emergency health care, in a time considered clinically acceptable for their condition.
What are the maximum guaranteed response times?
The times vary according to the types of care:
| Access level and type of care | TMRG |
|---|---|
| Primary Health Care | |
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Order Day Fulfillment |
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15 business days from receipt of request |
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Order Day Fulfillment |
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30 business days from receipt of request |
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72 hours after receipt of request |
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72 hours after receipt of request |
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No general TMRG applicable: dependent on the periodicity defined in the national health programs and/or clinician evaluation |
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24 hours, if the justification of the request is accepted by the professional |
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According to the planned care plan |
| Access level and type of care | TMRG |
|---|---|
| First Hospital Specialty Appointment | |
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30 consecutive days from the registration of the consultation request in the on-time consultation (CTH) computer system by the attending physician of the health center |
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60 consecutive days from the registration of the consultation request in the on-time consultation (CTH) computer system by the attending physician of the health center |
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120 consecutive days from the registration of the consultation request in the CTH computer system by the attending physician of the health center |
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Variable depending on priority level |
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Variable depending on priority level |
| Access level and type of care | TMRG |
|---|---|
| Evaluation for Scheduled Health Care Plans | Variable depending on priority level |
| Access level and type of care | TMRG |
|---|---|
| Complementarydiagnostic and therapeutic methods (MCDT) | |
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30 days after clinical indication |
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30 days after clinical indication |
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90 days in a row after clinical indication |
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30 days in a row after clinical indication |
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90 days in a row after clinical indication |
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90 days in a row after clinical indication |
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30 days in a row after clinical indication |
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15 days in a row after clinical indication |
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To be performed within the TMRG defined for the realization of the programmed care plan in which the need to carry out complementary means of diagnosis and therapy is inserted |
| Access level and type of care | TMRG |
|---|---|
| Scheduled surgical hospital procedures | |
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72 hours after surgical indication |
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15 days after surgical indication |
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60 days in a row after surgical indication |
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180 days after surgical indication |
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Variable depending on priority level |
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Variable depending on priority level |
| Access level and type of care | TMRG |
|---|---|
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The response time stated in the convention agreement |
| Access level and type of care | TMRG |
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The response time stated in the regulations of the National Network of Integrated Continuing Care |
The information contained in this document does not have binding legal content nor does it dispense with the reading of the applicable .