Ir para o conteúdo
Logótipo do Serviço Nacional de Saúde 24
SNS 24
( Updated at 09/04/2024 )
5 minutes of reading

1 – Introduction

a) The (organization) is fully committed to ensuring your privacy and ensuring your rights.

b) These goals are fundamental to us and have been present in everything we do, since the beginning of our project.

c) This Cookie Policy, having autonomy, is part of our Privacy Policy, which you can consult here.

2 – Our cookie policy

a) Our Cookie Policy aims, in a fully transparent and responsible way, to inform you about the cookies we use, for how long, for what purpose and how you can manage them.

b) We believe that transparency and accountability are factors of trust, the same trust we want to see placed in our work, in all its aspects, in everything we do and in the way we communicate.

3 – What are cookies and what are they for?

a) Cookies are small text files that are sent to your computer or mobile device, mobile phone or tablet, when you visit our website.

b) Cookies serve to help determine the usefulness, interest and number of visits to our website, and allow you, as our user, to navigate faster and more efficiently, for example, eliminating the need to repeatedly enter the same information, facilitating and customizing navigation according to your preferences.

4 – Cookie categories

a) There are two categories of cookies that can be used:

i) Permanent cookies – these are cookies that are stored at the browser level on the access equipment (PC, mobile and tablet) and that are used whenever you make a new visit to our website, allowing you to provide a more personalized service.

ii) Session cookies – these are temporary cookies that remain in your browser's cookie file until you close your browser and leave our website. The information obtained by these cookies is used to analyse traffic patterns on our website, allowing us to identify problems and provide a better browsing experience.

5 – Purposes of the use of cookies

a) Cookies can be used for various purposes, given their nature, as detailed below:

  • Analytical cookies – These are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
  • Strictly necessary or essential cookies – These allow you to browse the website and use the applications, as well as access secure areas of the website. Without these cookies, the services you require cannot be provided.
  • Functionality cookies – These store the user's preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time you visit it.
  • Third-party cookies – These measure the success of apps and the effectiveness of third-party advertising. They can also be used to customize a widget.
  • Advertising cookies – They target advertising according to the interests of each user, in order to target advertising campaigns taking into account users' tastes, and in addition, they limit the number of times you see the ad, helping to measure the effectiveness of advertising and the success of our website.

6 – What cookies are used on our website?

Below we list the cookies used on our website:

Cookies used on our website
Name Type Function Third-party accessible Duration
ai_session Required GDPR – Essential Consent No 1 hour
cookiehub Required Session cookie No 365 days
vuid Preferred Used to collect tracking information and store history Yes 730 days
ai_user Analytics Personalization and targeting No 365 days
_pk_id.* Analytics Store anonymized unique session ID No 393 days
_pk_ses.* Analytics Calculate session data No 1 hour
visited Analytics Identification of visits to a page No 365 days

7- Information about analytical cookies

a) Matomo Analytics collects user interactions on our website, e.g. the time of the visit, the "traffic source", i.e. what initially referred the user to the website, which website was recommended for the user to visit, the IP address, among others.

b) Matomo Analytics only provides consistent statistical information on visits, e.g. their average duration, the number of pages viewed, the percentage of return and new visits, which new and returning visitors, frequency and recent visits, interactions, pages visited), demographic data (language, country/territory, city), system (browser, operating system, access provider to Internet, device category).

c) Matomo Analytics is covered by the conditions of the General Data Protection Regulation, the terms of which can be consulted by accessing the following address:

d) You can also consult the privacy information of Matomo Analytics, for which you are solely responsible, by accessing the following address:

e) In order to provide visitors with greater choice about how their data is collected, Matomo has developed the "Matomo Opt-out form" tool, installed on our website, which allows the user to choose not to collect their analytical data.

f) To disable this collection, simply click on the cookie consent bar and deactivate the "Analytical Cookies" category.

8 – Is it possible to disable cookies?

a) Most browsers are configured to accept and reject cookies.

b) If you wish, you can change the configuration in your browser, without prejudice to the fact that disabling cookies may have an impact on browsing, namely, lead to limited and non-personalized browsing.

c) You can allow, block or delete cookies installed on your device through your browser options.

d) If you use multiple devices (phone, tablet or personal computer) to access our website, you should be aware that each browser on each device is set according to your cookie preferences.

e) Below are some useful links to the most commonly used internet browsers, and you can, if you wish, obtain more information about disabling cookies through the links we provide you:

f) For more information about cookies please see

9 – Additional questions?

If you have any questions about the inclusion or management of cookies on our website or any other information related to cookies, please contact us at, and we will answer your questions within the legal deadline.

10 – Cookie Policy Review

a) We may revise our Cookie Policy and make changes unilaterally without the need for prior notice, whenever justified.

c) If we make any changes, the version will be updated and those changes will become an integral part of that policy.

11- Approval

The SNS 24 Cookie Policy was approved by the Shared Services of the Ministry of Health, E.P.E

12- Versions

Version 1.0 – October 2023

Was this information helpful?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.